FAQ
Frequently Asked Questions (FAQ)
What do I do with my garbage?
The City of Edmonton has recently rolled out a dedicated garbage and compost bin program. They have a great app for your phone that can help you look at the collection days and other great things.
Edmonton Waste Wise on the App Store (apple.com)
Edmonton Waste Wise - Apps on Google Play
I don't have any POWER!
Is it only one plug or light or the entire unit has lost power?
If the entire unit has lost power, one of the most likely things is that there is a service interuption. Best things to do is to go outside and have a look at whether anyone else on your block has lost power. If it is the evening, look for street lights.
Epcor also has a great Outages webpage that lists all the currently reported power outages. Please note that there is sometimes a delay from the time the interuption happens to the time the website is updated. It sometimes takes an hour so be patient. Repair and interuption timelines are usually updated frequently.
If you have lost power to a series of lights, recepticals, etc, your breaker may have been tripped. A power breaker is usually means that there is too much current or load on a single cicuit. There are usually up to 7 lights/receptacles (plugs) connected to a single circuit and can easily trip the breaker. When this happens, you just need to locate the electrical panel and reset the breaker.
Couple of important notes:
1. A breaker may have tripped but they do not fully advance to the off position. This is normal. To see which breaker has tripped, you may have to run your finger lightly towards the off position to see which breaker has tripped.
2. Electrical panels may be located on a different floor. In this case, you may need to contact the tenant above or below you to gain access to the panel. If they are not home, please feel free to contact us.
3. Arc fault breakers are newer style breakers and are now required by the latest Canadian Electrical Code for safety reasons but are extremely sensative. We do not write the codes and standards but have to live with the issues that come with these new breakers.
4. Some tenant equipment may have small short cicuits in them. We have had past complaints about breakers constantly tripping and Electrician found that a faulty iPhone charger was connected and caused the trip. The tenant ended up paying for the Electrician's bill for this situation so be cafeful that it is not something faulty that has been plugged in.
Image of an Electrical Panel
I have no HEAT!
It is very common for issues in October for no heat. The furnace has been sitting idle for the entire summer and has not been run but don't panic.
ATCO has an Emergency NO HEAT hotline that you can call.
For additional information, visit the ATCO Emergency Webpage
All billing will be handled by us. The first priority is to make sure you are safe and warm.
How do I request for a Community Mailbox Key?
If you happen to live at one of our homes with a Community Mailbox, you will need to request for a mailbox key. The following web page references the latest procedures and forms to get your new key:
This page also has instructions on how to obtain a new key if you have lost both sets of your keys.